Friday, July 22, 2011

Revisiting Process Story Mapping

Explaining a new business process to a workforce is an important moment in change management communication.

The popularity of illustrated animations on business concepts lately brings a renewed interest in complementing flow charts and business documents with a story map that translates new steps in a friendly manner. These quick references to the process allow ease of understanding and encourages the enthusiastic buy-in of the team.

Here, a rough draft of such a process map, prepared for a large organization. (Click on image to enlarge.)


  1. I am boggle-minded and cross-eyed. And I think I get it.

  2. Interesting concept, working on a process improvement scenario myself, this will surely help!